Need Appliance Repair Help? Ask a Technician for Answers ASAP
Good afternoon. My name is ***** ***** I'll be assisting you with your refrigerator today. Do you have a model number located on a sticker near the ceiling of the refrigerator section so I can better assist you?
OK perfect, thank you. This error SY CE means there is a communication error between the display board and the main control board below the refrigerator. This is a well known issue on this model unfortunately and the main control board below the refrigerator has been re-designed with a new wire harness so it can communicate better with the display board. It will need to be replaced to resolve the issue and below is a link to the new part you need which does come with instructions since it was re-designed.
CLICK HERE for control board kit
Now to access the part, just unplug the refrigerator and remove the vent panel below the freezer drawer along the bottom of the refrigerator. There is a grey plastic box that has a screw going up into the floor below the freezer that you need to unscrew and then the box pulls forward and out so you can replace it. This box contains the control board inside.
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I'm not sure what you mean. I just explained everything that needs to be done and gave you a link to the part you need to order and replace. Have I not already helped you fix the problem? If you're asking if I can replace the part for you, the answer is no because I live in Denver.
There are not, that is why the part was re-designed the only way to fix it is to replace the kit.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?