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Do you have a model number so I can better assist you? It should be located on a sticker around the front frame of the TUB and can be seen if you open the door. Also, why do you think the keys are locked? Is the control locked light illuminated on the control panel? Are all the buttons un-responsive? Are there any indicator lights at all illuminated on the control panel?
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?