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It sounds like your control panel is locked out. If you can send me your model number I can see which button you need to press and hold for 5 seconds to remove the control lock or your can look on your control panel and one of the buttons should also say control lock or have a pad lock symbol to indicate which one you need to press and hold. You can also just press and hold each button 1 at a time for 5 seconds and one of them should unlock the panel.
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?