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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I talked with at Scotsman this morning about my problem: I

Customer Question

I talked with Fred at Scotsman this morning about my problem:
I have DCE33PA-1WB ice maker. the machine is around 20 years old,but has worked great. last month it started not filling the bin with ice. I bought some Scotsman cleaner and followed the instructions. actually did it twice. Still not filling up. Fred told me to mix bleach and hot water and pour down drain. Did it, still not filling up. the ice is perfect, just keeps melting.
Any suggestions what i might do?
Thanks,
***** *****
Submitted: 4 months ago.
Category: Appliance
Expert:  Appliance Guru replied 4 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

So it is making ice, but not keeping it correct?

Customer: replied 4 months ago.
I have poured hot water with bleach down the drain, but still isn't keeping it.
Expert:  Appliance Guru replied 4 months ago.

OK does it make ice though?

Customer: replied 4 months ago.
the cubes are clear and full.
Expert:  Appliance Guru replied 4 months ago.

Ok you are likely getting splashing from the grid are you sure the shield is in place and water is not spraying outside the grid area in to the bin?

Customer: replied 4 months ago.
the shield appears to be okay.
Expert:  Appliance Guru replied 4 months ago.

Watch it closely when it is making ice is any water leaking into the bin?