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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Washer won't drain. it seemed that the drain pump was bad as

Customer Question

washer won't drain. it seemed that the drain pump was bad as it was filled with water. replaced pump. drained once. won't drain again.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: am i going to be charged for this?
JA: Do you plan on doing the work yourself?
Customer: yes
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.

Good morning. My name is ***** ***** I'll be assisting you with your washer today. I see you asked if you would be charged for this and the answer is yes---the charges are $28 if you wanted to continue. If you want to continue then just respond like normal otherwise you can close this window and exit--no need to respond.

Do you have the model number for this washer? What brand is the washer? Is it top load or front load? etc...