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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I can't get the washer to turn off so I can reset the code.

Customer Question

I can't get the washer to turn off so I can reset the code. I've unplugged and waited then plugged back in, touched power once but the hum will not stop.
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: Am now. It has been unplugged for 30 min.
JA: Do you plan on doing the work yourself?
Customer: If possible......
JA: Anything else we should know to help you best?
Customer: Anything else I can try?
Submitted: 3 months ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 3 months ago.

Hello, this is Dave. Can you provide more information? What is the brand and if known the model? Top load or front load? Is the door locked? Thanks.

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