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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I can't get the washer to turn off so I can reset the code.

Customer Question

I can't get the washer to turn off so I can reset the code. I've unplugged and waited then plugged back in, touched power once but the hum will not stop.
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: Am now. It has been unplugged for 30 min.
JA: Do you plan on doing the work yourself?
Customer: If possible......
JA: Anything else we should know to help you best?
Customer: Anything else I can try?
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 10 months ago.

Hello, this is Dave. Can you provide more information? What is the brand and if known the model? Top load or front load? Is the door locked? Thanks.