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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We try to start the washer but it sits at 'sensing' and

Customer Question

We try to start the washer but it sits at 'sensing' and remains there never starting the wash. Sometimes it will lock the lid other times it won't.
JA: Have you tried power cycling it -- unplugging it and leaving it off for a few hours?
Customer: I left it unplugged for 30 minutes. Will it be better to leave it off for a few hours?
JA: Do you plan on doing the work yourself?
Customer: No and it is pretty hard to find a repairman in this area, so we will probably end up buying a new one.
JA: Anything else we should know to help you best?
Customer: I don't think so
Submitted: 4 months ago.
Category: Appliance
Expert:  Appliance Guru replied 4 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

What is the complete model number off the unit?

Customer: replied 4 months ago.
Would this be it? W10420384A
Expert:  Appliance Guru replied 4 months ago.

That is not the model, the model is either on the top back edge of the unit or under the lid on the frame edge.

Customer: replied 4 months ago.
Okay stamped on the back top corner is part number: W10338640. White AMTRIM-S A
Expert:  Appliance Guru replied 4 months ago.

That is not it can you upload a pic of it?

Customer: replied 4 months ago.
Sure.
Expert:  Appliance Guru replied 4 months ago.

OK just get me a pic of the unit so I can help you better.

Customer: replied 4 months ago.
Did picture get sent?
Expert:  Appliance Guru replied 4 months ago.

Yes go to this link and tell me what the last error code is on it...tell me exactly what flashes/

CLICK HERE

Customer: replied 4 months ago.
Nvm I see it now.
Expert:  Appliance Guru replied 4 months ago.

OK let me know what the error is please

Customer: replied 4 months ago.
Rinse- spin *pause* sensing-rinse-spin
Expert:  Appliance Guru replied 4 months ago.

Is DONE lit up that code is not coming up valid

Customer: replied 4 months ago.
Sensing-rinse-spin-cycle complete
Pause
Rinse-spin
Customer: replied 4 months ago.
Customer: replied 4 months ago.
nvm. we are going to buy one
Expert:  Appliance Guru replied 4 months ago.

Ok no problem, something happened to your replies to me I just got them

Expert:  Appliance Guru replied 4 months ago.

Hi there,

I was just touching base with you because I have not heard back from you and the question is still open and unrated, if there is something else I can help you with follow up questions are free and can still be handled even after you rate the service thanks.