How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19019
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I bought my stove (WFG374LVS) in Feb 2010. When I turn the

Customer Question

Good Morning. I bought my stove (WFG374LVS) in Feb 2010. When I turn the oven on, it sounds like it comes on and then abruptly shuts off. I am getting ready to order an oven sensor (W10189186). We have figured that is what it has to be, but I am not oven maintenance literate. I really hate to waste $80. What do you think? THANKS!!!
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

There is an error code that will display if the sensor was faulty, so I don't think that is going to fix it. Are you certain it is lighting before it shuts off?

Customer: replied 4 months ago.
I thought so. You can hear the "poof" and the exciter clicks 3 or 4 times and nothing.
Customer: replied 4 months ago.
Are you there? How do I see a code?
Expert:  Kelly replied 4 months ago.

The error code will be on the oven display.

Expert:  Kelly replied 4 months ago.

Can you access the bake burner and igniter to use sand paper to clean both areas where it sparks?

Customer: replied 4 months ago.
but I will have to get my sand paper and crawl in there and find what you are talking about. Its going to take me awhile since I am old and don't know where everything is.( :
Expert:  Kelly replied 4 months ago.

The igniter is number 16, bake burner number 14 at link below.

CLICK HERE

Let me know what happens or changes after sanding.

Customer: replied 4 months ago.
If the only burner is the one in the oven, it isn't lighting. I have to find my book.
Customer: replied 4 months ago.
I think the gas is coming on , the igniter is clicking but it is not lighting.
Expert:  Kelly replied 4 months ago.

The poof would not be just the gas coming out, so I would clean the igniter and see what happens. Do you have a meter to test resistance with?

Customer: replied 4 months ago.
No I don't but I can probably borrow one. What am I looking for? Going back to find the ignitor.
Expert:  Kelly replied 4 months ago.

On the gas valve, there are three terminals. Test between the middle one to each outer one, looking for about 216 ohms. If off by much, the valve is faulty and will cause no ignition.

Customer: replied 4 months ago.
OMGOSH. The oven just came on. It is getting hot. No temp rise showing yet. I haven't been able to use it in months. This scares me a bit!
Expert:  Kelly replied 4 months ago.

Hmm, that is usually the result of an issue with the spark path between the igniter and burner.

Expert:  Kelly replied 4 months ago.

Once the flame is lit, the path from igniter to burner is completed by the moisture in the flame, telling the spark board that the burner is lit.

Customer: replied 4 months ago.
Its up to 105 but that took about 5 minutes. Now it jumped to 140. I cannot afford to buy parts to troubleshoot. Tell me what to do, please!
Customer: replied 4 months ago.
That sounded grouchy. I meant to sound desperate.
Expert:  Kelly replied 4 months ago.

I have not recommended you buy any parts. I have instructed you to clean the bake burner and igniter and test the gas valve.....

Expert:  Kelly replied 4 months ago.

Have you done any of that?

Customer: replied 4 months ago.
Never mind. Thank you.
Expert:  Kelly replied 4 months ago.

Let me know what you happens after cleaning the burner and igniter and the results of the valve test, please.

Related Appliance Questions