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Will you send me the model number, if you need more help? Thank you.
Hi my name is Robert...
I can help you with this... The Liop means the high limit is open. Can you go to the outside access panel and tell me if you see a small black box with a led on it, the led will have a light on it, need to know if the light is ON.....
By the way I am a RV tech and certified Norcold.
Also I will make the phone chat available for you as well, the company does charge an added fee, if not you can follow ups as much as needed in this format... Robert