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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a he profile induction top. On the display it is

Customer Question

I have a he profile induction cook top. On the display it is flashing a E on one space on the other burner is flashing a r
Submitted: 4 months ago.
Category: Appliance
Expert:  Appliance Guru replied 4 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

What is the complete model number off the unit?

Customer: replied 4 months ago.
PHP960SM1SS
Customer: replied 4 months ago.
I re plugged the display circuit now only a r shows up. All digits light up and chirp then the r comes up
Expert:  Appliance Guru replied 4 months ago.

OPK Press and HOLD TIMER ON/OFF and CONTROL LOCK at the same time and tell me what appears in the display.

Customer: replied 4 months ago.
I did that. It beeped numerous times. The r still flashed
Expert:  Appliance Guru replied 4 months ago.

No numbers displayed?

Customer: replied 4 months ago.
No numbers. Just the weird r. Do you have any idea which plug the wire for the display plugs in on the circuit board. I changed the filter board yesterday. I may not have the plug on the wrong connection for the display. I tried all 3 different plugs only one verbs and flashes all the numbers
Customer: replied 4 months ago.
Ok that's the boards inside. I need the connection to the display board. The one plug that connects to display
Expert:  Appliance Guru replied 4 months ago.

The best I can do is get you the service manual for it, do you want that?

Customer: replied 4 months ago.
Any idea what the r means
Expert:  Appliance Guru replied 4 months ago.

Not listed as an error without a number attached

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