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John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2122
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
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I have a Norcold N621 that works on AC but will not work on

Customer Question

I have a Norcold N621 that works on AC but will not work on gas everthing else on gas works fine is there a thermocoupler on this unit? It lights and burns for about 1 minute and then goes out the ignitor continues to ignite is that propper?
JA: Did you double-check the thermostat? And what about the unit's filters?
Customer: The book does not say anything about filters, if it works on electric what would the thermostat have to do with it?
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: it works fine on electric but does not work on gas, it lights for about 1 min. then shuts itself off
Submitted: 3 months ago.
Category: Appliance
Expert:  John replied 3 months ago.

The power board, which controls the gas valve has failed, and it needs to be replaced. Its part number is###-##-#### ***** it can be purchased at a local RV dealership. Norcold sells only through authorized dealers.

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