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Can you post the model number please.
Ok if you change the program does the time change for the setting you select?
Do you hear any beeping from it when you press the start button?
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If that is happening either the door switch is bad or the belt switch or belt is broken. See if you hear a CLICK noise from the console when you press Start with the door shut, if you do you should remove the back panel on the unit and check the belt and the belt switch to see if it is tripped and needs to be reset. If you do not hear a click from the console when you press start I would say you should replace the door switch on the unit. Both of these are 99% of the time the cause of your issue.
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Yes I am sorry about the other tech I try and respond as fast as possible!