How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Our rerigerator isn't cooling. The freezer is working fine

Customer Question

Hi, our rerigerator isn't cooling. The freezer is working fine but not the refrigerator on top.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: The model number is *****
JA: Do you plan on doing the work yourself?
Customer: its a whirlpool gold
JA: Anything else we should know to help you best?
Customer: that depends on how difficult it is. haha
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?