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If neither side is cooling, pull the refrigerator forward and remove the lower back access panel. Is the fan next to the big black round compressor running? If you touch the compressor is it room temperature, warm, or blazing hot?
If nothing at all is running and you're not getting an error on your display, then your main control board is just bad and would need to be replaced. That is the only thing that would stop all fans and the compressor from running. The control board would need to be replaced to fix your current refrigerator or if they are just going to replace it then you can wait for them to replace the entire unit.
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