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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Jon...I have a brand new VCBB5363 that's cools freezer to 0

Customer Question

Hi Jon...I have a brand new VCBB5363 that's cools freezer to 0 but cooks refrigerator to 67 then High Temp alarm comes on. I have reset power near compressor twice and same alarm comes on.
Submitted: 11 months ago.
Category: Appliance
Expert:  Ezekiel replied 11 months ago.

hi I'm Ezekiel I will be helping you resolve this issue are you available

Customer: replied 11 months ago.
Expert:  Ezekiel replied 11 months ago.

hi Jon are these two separate units

Customer: replied 11 months ago.
No. Top refrigerator and bottom freezer in one built in Viking unit
Expert:  Ezekiel replied 11 months ago.

ok it sounds like the upper fridge fan motor is out not blowing air

Expert:  Ezekiel replied 11 months ago.

can you hold the light switch in on top and listen for the fan motor

Customer: replied 11 months ago.
I hear fan motor. Unit cools from 78 to 67 then stops
Expert:  Ezekiel replied 11 months ago.

ok can you open the freezer door do u see any frost or ice build up on the inside rear panel

Expert:  Ezekiel replied 11 months ago.

hi are you there please