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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Replaced ice maker electronic board. it is still not

Customer Question

Replaced ice maker electronic board. it is still not working
JA: What's the make and model? And can you guesstimate how old it is?
Customer: KSRB25FKSS00 "Ice maker not making ice"
JA: Do you plan on doing the work yourself?
Customer: yes i replaced board and coupling
JA: Anything else we should know to help you best?
Customer: The board diagnostics are fine.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Customer: The ice maker is going through it sequence.
Submitted: 5 months ago.
Category: Appliance
Expert:  Appliance Guru replied 5 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

Did you replace the photo eye board kit?

Customer: replied 5 months ago.
Expert:  Appliance Guru replied 5 months ago.

OK what position are the auger fingers in?

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