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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a kenmore stacked (stackable?) w/d. Does it separate?

Customer Question

Hi I have a kenmore stacked (stackable?) w/d. Does it separate for service?
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: Model 417.94872302
JA: Do you plan on doing the work yourself?
Customer: No but I wish to take it to a repair shop and thought it would be easier to transport apart. I have a truck so that's not a problem. The top seal of the washer is leaking while on spin cycle.
JA: Anything else we should know to help you best?
Customer: I could get the right side loose ( facing the unit ) by taking out two screws inside from the back but I don't see how to get to the screws on the left side. I also can take off the L brackets on the back. What else is there?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Appliance
Expert:  Appliance Guru replied 3 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

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