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Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2381
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Is anybody available, About 2 months, the water doesn't

Customer Question

Is anybody available
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: About 2 months, the water doesn't heat. I've changed the heating element, both the thermostat, the one that touches the drum and the one in the control panel. I've just checked the switch on the door and its ok.
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: Kitchenaid KUDE70FVSS3
JA: Do you plan on doing the work yourself?
Customer: I'd like to seeing that I've done everything so far
JA: Anything else we should know to help you best?
Customer: That's all I have up till this point
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 5 months ago.

Hello, this is Dave. Based on what you replaced the only thing left are the control or the optical water sensor. The sensor should have about 40 to 55 ohms on the yellow wires, pins 4 and 6 at room temperature. If you have a volt meter we can check to see what the control is doing if you can get to where it is trying to heat.

Customer: replied 5 months ago.
I don't see an optical water sensor in the parts manual, I see a turbidity sensor. The tank seems to be getting the correct amount of water judging by what I've seen in the past.
Expert:  Appliance Tech Dave replied 5 months ago.

That is the same part. It may be listed as OWI too. Just means optical water indicator.

Customer: replied 5 months ago.
I'll look for it when I get back home, I noticed there is also a float switch
Expert:  Appliance Tech Dave replied 5 months ago.

The float switch is only in series with the fill valve so if is filling you know that is good.

Customer: replied 5 months ago.
Ok, that's it till I get home, thanks for the help
Expert:  Appliance Tech Dave replied 5 months ago.

Okay

Expert:  Appliance Tech Dave replied 4 months ago.

What did you find? Do you still need help?

Customer: replied 4 months ago.
I had to order the optical sensor, I'm hoping it will be in on Friday. I'll know then how this worked out
Expert:  Appliance Tech Dave replied 4 months ago.

Ok, let's hope for the best.

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