Mt. Arlington, NJ - April 28, 2004 - Samsung Electronics, in cooperation with the United States National Highway Traffic Safety Administration (NHTSA), announced an expansion of its recall of microwave ovens that were installed in recreational vehicles (RVs) sold in the US during the past 3 years. Samsung has determined that some of these microwave ovens may present a safety hazard due to a defective part that may cause them to begin operation unassisted and result in smoke or fire.
Samsung will repair the ovens free of charge for consumers. In the meantime, consumers who own RVs with the affected ovens should unplug the microwaves - or, if that is not possible, leave the microwave door ajar, which will prevent the oven from operating. As a general safety precaution, consumers should never store items in microwave ovens or leave items in the ovens after use.
Samsung is currently working with more than 150 RV manufacturers nationwide to arrange to have the microwave ovens repaired for consumers free of charge. Repairs will be handled by Registered Service Centers. Customers may remove the Oven and carry it in to an Authorized Service Center, or, tow their RV to the Service Center for onsite service. Service arrangements and more information may be obtained as follows:
1- 800-(###) ###-####Monday to Friday between the hours of 9:00 AM and 9:00 PM EST
E-mail***@******.*** Note: Please include your name, address, and model number in the body of the email.
Samsung is dedicated to creating superior products and offering exceptional customer service. Samsung's top priority is consumer satisfaction and safety, and we are committed to taking all appropriate actions to address and resolve this issue as expediently as possible.
The new models included in the recall are: MR1031WB, MR1032BB, MR1033SB, MR1351WB, MR1352BB. These microwaves were built by Samsung between May 2002 and July 2003 and installed in RVs sold during that time frame. Models of microwave oven affected by the earlier recall notice include: MR5491G, MR5491G01, MR5492W, MR5494W01, MR5493G, MR5493G01, MR5494W, MR7491G, MR7491G01, MR7492W, MR7492W01, MR7493G, MR7493G01, MR6698WB, MR6699GB, and MR6699SB. Consumers can locate the model number and manufacture date of their oven on the inside of the microwave oven door. Microwave oven models MR1031UWC, MR1031CWC, MR1032UBC, MR1032CBC as well as MR1351WB manufactured after May 2003 and MR1352WB manufactured after August 2003 are not included in this recall. No other Samsung microwave ovens are involved in this recall.
For more information, consumers should contact the Samsung Customer Care Center at 1-***-***-**** or visit the Samsung website at: www.samsungusa.com/microwaveovens.
Consumers may also visit the NHTSA website at http://www-odi.nhtsa.dot.gov/cars/problems/recalls/recallsearch.cfm; the NHTSA campaign number is ***** The expansion is listed at 04-E-031.