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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a W10400960 refrigerator. It is making a lot of

Customer Question

We have a W10400960 refrigerator. It is making a lot of noise and the ice maker does not work. There is frost on the back panel of the freezer.
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.

Good morning. My name is ***** ***** I'll be assisting you with your refrigerator. The number you have listed is a part number. Can I get the full model number located on a sticker near the ceiling of the refrigerator section?

Also, the icemaker stops working when the freezer gets above 10ºF (still well below freezing) so it sounds like the freezer is starting to warm up based on the icemaker not working and seeing frost on the back panel inside the freezer.