How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Zfsb23dnss. had the board replaced and it will not cool or

Customer Question

zfsb23dnss. had the board replaced and it will not cool or freeze. I remember there being a reset sequence or code when we had it replaced years ago?
Submitted: 11 months ago.
Category: Appliance
Expert:  Tyler Z. replied 11 months ago.

Good morning. My name is ***** ***** I'll be assisting you with your refrigerator today. First, there is no reset code. Why was the control board replaced to start with? And do you hear any fans or motors running at all or is the unit 100% silent? Also, how long ago did you replace the board?

Customer: replied 11 months ago.
we had the board replaced a week ago for the second time. As I said, the first time a repair person just came back and pushed or held down buttons to reset it after the board was replaced.
Since the new board was installed this time, a new repair person came a few days ago and said it needed a new compressor,,,,we really dont htink this is the case though as it was running before he came out.
Expert:  Tyler Z. replied 11 months ago.

ok well as I also mentioned before, there is no reset for this board whatsoever. I'm not sure what he pressed and held or if that even had anything to do with the unit working again, but if the unit isn't working I can help you diagnose the problem if you wanted, but again there is no reset.

Customer: replied 11 months ago.
There just has to be something we are missing, since the same thing happened last time.
Expert:  Tyler Z. replied 11 months ago.

More likely the issue was just never fixed or if it was then the control board continues to short out for some reason because the real problem isn't being fixed.

Customer: replied 11 months ago.
I have been reading online about holding down the fridge and freezer touch buttons on the control panel, but none of the photos are the same as my control panel
Customer: replied 11 months ago.
i cant afford to add $24 more for a phone consult.
Expert:  Tyler Z. replied 11 months ago.

Sorry I'm going to opt out because it doesn't appear you can get over the fact there is no way to reset the board and I'm not one to argue so I wish you the best.

Customer: replied 11 months ago.
Sorry , not trying to be argumentative, its just that it ran for years after the originall board was replaced.
Expert:  Appliance Guru replied 11 months ago.

Hello I am a different tech do you still need help?