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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21590
Experience:  Highly accurate diagnostician with over 30 years experience!
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My fridge keeps shutting off 3 to 4 times a day and my mode

Customer Question

my fridge keeps shutting off 3 to 4 times a day and my mode button is not working it only stays on AC
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: its a norcold model # ***** and it just starting doing this about 2 weeks ago
JA: Do you plan on doing the work yourself?
Customer: possibly any repair men are 3 to 4 weeks out
JA: Anything else we should know to help you best?
Customer: not that i can think of i think it may be one of the electris panels or a relay has shorted out
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 12 months ago.
Category: Appliance
Expert:  Kelly replied 12 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Since it has issues responding to the mode button, the problem is likely related to the electronic control. Disconnect all power, including 12 volt supply, to the unit for at least an hour to reset the electronics. Let me know if anything changes when powered back up, please.

Customer: replied 12 months ago.
ok ill get back to you in an hour
Expert:  Kelly replied 12 months ago.

Thank you! Hopefully it will reset and resume normal operation.

Customer: replied 12 months ago.
ok all plugged back in no change
Expert:  Kelly replied 12 months ago.

Still no response from the mode button?

Customer: replied 12 months ago.
no
Expert:  Kelly replied 12 months ago.

Are you seeing any fault codes being displayed at all, like AC LO or dc LO?

Customer: replied 12 months ago.
no nothing
Expert:  Kelly replied 12 months ago.

Let's see if it will go into a diagnostic function.

To put the refrigerator control into the diagnostic display mode, push the TEMP SET and MODE buttons at the same time and hold them for five seconds. “1”, which means diagnostic screen #1, will appear for two seconds on the left display.

Does that happen?

Customer: replied 12 months ago.
nothing comes up
Expert:  Kelly replied 12 months ago.

Okay, so the issue is with the main control if it will not go into a diagnostic cycle.

Expert:  Kelly replied 12 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Customer: replied 12 months ago.
ok
Expert:  Kelly replied 12 months ago.

The board for the 841 series is below.

CLICK HERE

Expert:  Kelly replied 12 months ago.

I am not sure that is the board you need, I want to verify by your serial number. can you post that number?

Customer: replied 12 months ago.
18801304 i had that back panel off earlier today it looks like the right one
Expert:  Kelly replied 12 months ago.

That appears to be the correct one, thank you!

Customer: replied 12 months ago.
is there a front one also ??
Expert:  Kelly replied 12 months ago.

Front board? Yes, a user interface control, the one that is behind the buttons.

Customer: replied 12 months ago.
should I replace that also?
Customer: replied 12 months ago.
send me the link for that part also if you don't mind
Expert:  Kelly replied 12 months ago.

They typically do not fail. The parts for the n841 are at the link below. See page 6, item 8.

CLICK HERE

Expert:  Kelly replied 12 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 12 months ago.
Customer: replied 12 months ago.
that one does not look like mine
Expert:  Kelly replied 12 months ago.

Hmm, can you post a picture?

Customer: replied 12 months ago.
ok give me a moment
Expert:  Kelly replied 12 months ago.

This one?

CLICK HERE

Customer: replied 12 months ago.
try this
Expert:  Kelly replied 12 months ago.

I think that gets updated with that new kit but I am not 100% certain. I don't want to give you the wrong information so I am going to open your question back up for others in case someone knows for certain.

Customer: replied 12 months ago.
ok.
Customer: replied 12 months ago.
ok thank you
Customer: replied 11 months ago.
ok hope you are still around just got the new board for the back and replaced it still cant use my mode button now what do I do ? I believe it could be the front board but nobody ever got back to me on that part. Advice please??????