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I am in and out this weekend, please post your findings with air flow and the model number.
The frost on the back wall is why your refrigerator is not cooling well. Do you have a meter to perform any electrical testing with? Unplugging the refrigerator and leaving the doors open for 24 hours will allow a complete thaw and restore cooling temporarily. Let me know regarding the testing meter.
With no way to test, the best you will be able to do is thaw it out and that will restore cooling for about 5-7 days, enough time to schedule an in home service call.
Sorry for the confusion, that is my fault and I apologize.
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