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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 1840
Experience:  Owner at Scott's Appliance Repair
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I just had renter move into a house of mine that has an

Customer Question

Hi - I just had renter move into a house of mine that has an older GE cooktop. I don't have a model number and have never used this cooktop myself. The cooktop has a knob (not a button) to lock the burners. The renters turned the lock knob and it won't unlock now. Any suggestions?
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: The house was built in 1970 so I don't really know if this could in fact still be original?
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Not really - that's all I have to go with right now.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Appliance
Expert:  Joel Swenson replied 3 months ago.

Hello, I'm Joel and will be glad to help you today.

Is that a gas cooktop, if so and the unit will not unlock then the gas lockout valve is bad and needs to replaced on the unit:

Cooktop Lock Out Gas Valve

Part #: WB19T10039 - click here

If its not gas let me know but I am almost sure with that lockout control that it is gas.


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Customer: replied 3 months ago.
Nope - it is definitely an electric cooktop (glass).
Expert:  Joel Swenson replied 3 months ago.

ok then I will need you to supply the model number of the unit to be of any further assistance, thanks.

Customer: replied 3 months ago.
Joel - the model number is *****
Expert:  Joel Swenson replied 3 months ago.

ok so that electric model also has a lock switch as well and it will need to be replaced. I just did not know which part number it was without the model number, so thank you for that info:

Range Lock Out Switch

Part #: WB24T10113 - click here

Expert:  Joel Swenson replied 3 months ago.

Hi there,
I was just getting back with you, I see the question is still open and I have not heard back from you is there something else I can help you with?

Customer: replied 3 months ago.
The lockout knob was damaged/wore out which didn't allow the knob to be pushed down to turn. I pulled the knob off so I could push the inside stem down and turn it to unlock.
Expert:  Joel Swenson replied 3 months ago.

ya that kind of stuff is just things you have to put your eyeballs on hard to tell you the knob is bad without looking at it, glad you got it taken care of you can order a new know here, its part number WB03T10272 - click here

please remember to rate the answer by clicking on the star rating system at the top of the page before you leave today, thanks.