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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74400
Experience:  9+ years being an appliance technician with factory training.
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Dishwasher does not want to start :) cycled thru - goes from

Customer Question

Hi
JA: Hi. What is your issue regarding?
Customer: dishwasher does not want to start :)
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: cycled thru - goes from 24h to 44 then 1h
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: just did it for a minute or so
JA: Do you plan on doing the work yourself?
Customer: how long shall I leave it of for?
JA: Anything else we should know to help you best?
Customer: yes
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Customer: ordered a new touch panel - about to replace it
Submitted: 5 months ago.
Category: Appliance
Expert:  Tyler Z. replied 5 months ago.

Good morning. Do you have a model number so I can better assist you?

Customer: replied 5 months ago.
pdw9880j10ss
Customer: replied 5 months ago.
GE Profile dishwasher model: PDW9880j10SS
Customer: replied 5 months ago.
I did
left it off for a minute or so
Customer: replied 5 months ago.
you there?
Expert:  Tyler Z. replied 5 months ago.

Yes, please be patient while I look up your model number.

Customer: replied 5 months ago.
What do you think is the problem?
Expert:  Tyler Z. replied 5 months ago.

OK I have your model number pulled up now but I'm not clear on the exact problem you're describing. Can you explain exactly what the dishwasher is doing or not doing?

Customer: replied 5 months ago.
The display light is on, but when I hit the start button, it doesn't start.
Expert:  Tyler Z. replied 5 months ago.

OK but you can still select the different cycles and options like normal? What did you mean by "cycled thru - goes from 24h to 44 then 1h"?

Customer: replied 5 months ago.
Working on something now...please give me a moment.
Expert:  Tyler Z. replied 5 months ago.

ok

Customer: replied 5 months ago.
now on off switch light is flashing
Expert:  Tyler Z. replied 5 months ago.

Sorry I haven't even gotten the answers to the questions I asked you before.

QUOTE: "Can still select the different cycles and options like normal? What did you mean by "cycled thru - goes from 24h to 44 then 1h"?"

Customer: replied 5 months ago.
HI Tyler
I managed to fix the problem - thank you. A technician I scheduled arrived and replaced the control panel.
Expert:  Tyler Z. replied 5 months ago.

ok good luck to you.