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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 1840
Experience:  Owner at Scott's Appliance Repair
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I have a Bosch Nexxr 100 Series. The washing stops at

Customer Question

I have a Bosch Nexxr 100 Series. The washing stops at rinse.The door stays locked.I think it is unbalanced. How can I open the door?
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: Bosch Nexxt 100 series, about 5 years old
JA: Do you plan on doing the work yourself?
Customer: I will try
JA: Anything else we should know to help you best?
Customer: It stops at rinse. I think it is unbalanced, but I cannot open the door. It stays locked
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Appliance
Expert:  Joel Swenson replied 3 months ago.

Hello, I'm Joel and will be glad to help you today.

Keep in mind if there is water in the washer tub the computer will not allow the door to open for safety reasons. You can manually unlock the door, there is a circular access panel at the bottom of the washer that you will need to stick a pin in and then turn the panel to remove it, once that is done you can remove the water in the tub by removing the pump filter trap, just be cautious as soon as you remove the filter trap the water in the unit will drain out. If the tub is not that full of water then you can manually release the door by pulling the green, metal wire attached to the side of the drain pump housing. Here is a video that shows how to access the drain pump trap - click here for video


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Expert:  Joel Swenson replied 3 months ago.

Hi there,
I was just getting back with you, I see the question is still open and I have not heard back from you is there something else I can help you with?