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May I please have your model number so I am able to provide you with accurate, model specific information?
Thank you. What exactly is happening with your refrigerator?
Is the freezer working?
So the ice is the problem, it is not self defrosting. So that suggests that the heater or the defrost bimetal is faulty if the control has been replaced. Did he disassemble the freezer to test those components before replacing that control board?