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Hello, I'm Joel and will be glad to help you today.
put the unit in diagnostics mode and then pull up the error codes and lets see what error the computer is reporting
step 1 - Activate Diagnostic mode on the washer - click here for instructions
step 2 - Display the fault codes - click here for instructions
step 2 - Decipher Led Fault codes with chart and tell me what errors are being reported - click here for instructions