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Hi my name is ***** ***** I will be helping you today with your problem. You need to take the top of washer off by taking out screws that hold top on in the rear. There will either be plastic brackets with screws or 2 big screws in rear. If its the brackets take the bottom screws out of brackets then slide the top towards the back and lift off, do the same if its the big screws. Then you will need to reach down inside the front of washer where the door lock is at and there will be a round tab on the lock then you pull up on it or down depends on orientation and the door will unlock be sure to unplug unit before doing any of this. Also use a flash light so you can see where the lock and tab is at inside. Rate my service once complete.