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Are you sure that the bottom part of the agitator is not moving and just the top is not? Can you verify that, please?
So the bottom part of the agitator is not turning? Are you absolutely sure? The motor coupling is not suspect if it spins.
I am confused, the agitator shaft does move during agitation? But the agitator does not?
Okay, so if the tub spins, we know the coupling is intact. That means the transmission is faulty.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
There is a video at that link that shows how to replace it, too!
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