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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20446
Experience:  Highly accurate diagnostician with over 30 years experience!
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I need help with my may tag fridge

Customer Question

I need help with my may tag fridge
Submitted: 9 months ago.
Category: Appliance
Customer: replied 9 months ago.
Hello
Customer: replied 9 months ago.
I paid additional for faster answers
Customer: replied 9 months ago.
The estimated time of wait was 8 min and it's been longer than that
Customer: replied 9 months ago.
It's an mfi266sxem7
Expert:  Joel Swenson replied 9 months ago.

Hello, I'm Joel and will be glad to help you today.

Sorry for the wait If you still want help I will be glad to assist you. I have uploaded the tech sheet to my google drive for that refrigerator. Following the instructions on the tech sheet enter the service diagnostics mode and run test number 25 and see if the ice maker feels with water and let me know, thanks.

Customer: replied 9 months ago.
Hi are you still there
Expert:  Joel Swenson replied 9 months ago.

yes

Customer: replied 9 months ago.
I don't understand what to do tho
Expert:  Joel Swenson replied 9 months ago.

did you read the tech sheet?

Expert:  Joel Swenson replied 9 months ago.

This image on the tech sheet is referring to your control panel display and the numbers are corresponding to the buttons on your panel from left to right - click here for image

Customer: replied 9 months ago.
Ok so I enter diagnostic mode prior to doing test 25?
Expert:  Joel Swenson replied 9 months ago.

yes that is correct

Customer: replied 9 months ago.
I'm not quite understanding how to do test 25
Customer: replied 9 months ago.
I basically enter digit 1 to simulate ice maker fill in
Customer: replied 9 months ago.
On
Customer: replied 9 months ago.
Then it's suppose to show status then I press the water dispenser pad or do I have to press digit 2 for water valve on??
Expert:  Joel Swenson replied 9 months ago.

ok just do this , pop the front cap off the ice maker and you will see to holes one marked with a T and one marked with an H, using a jumper wire, put one end of the wire in T and one end of the wire in H, after a second you should here a click the ice maker should do a harvest cycle rotate back in position and fill with water if it does not fill then the water inlet valve on the unit is bad and needs to be replaced.

this jumper wire must be insulated, because you're holding onto a 'live' 120 volt jumper here.

click here for image of the wire inserted into the proper position

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Customer: replied 9 months ago.
Why should I skip the first thing you asked me to do with panel? Shouldn't i go through those steps first?
Expert:  Joel Swenson replied 9 months ago.

no doing that will overide the computer diagnostics so no need for it, plus this way we can rule out any type of computer error as well.

Expert:  Joel Swenson replied 9 months ago.

and we know the water dispenser is working because you said it did, so its probably just going to be a bad water valve or there was air in the line for hooking it up and the air has not been purged out of the ice maker line yet so doing the harvest cycle over will get rid of the air if any and put water in if not the valve is bad. That unit has a dual water inlet valve so the water dispenser could work and still not get water to the ice maker.

Customer: replied 9 months ago.
That cap doesn't just pop off how do I remove it?
Customer: replied 9 months ago.
it's to be connected to power just to make sure
Customer: replied 9 months ago.
Cap is off
Customer: replied 9 months ago.
Had to take ice maker out
Expert:  Joel Swenson replied 9 months ago.

yes it is suppose to be connected to power

Expert:  Joel Swenson replied 9 months ago.

it will be fine as long as the wire is insulated and you are not touching any bare wire

Customer: replied 9 months ago.
The model you showed me of where to put wire is completel different
Expert:  Joel Swenson replied 9 months ago.

ya it should be still marked as t and h same thing

Customer: replied 9 months ago.
Here is a picture
Customer: replied 9 months ago.
Only h no t
Customer: replied 9 months ago.
Only V,L,H and M
Expert:  Joel Swenson replied 9 months ago.

they changed them up a little still the same thing put wire in T and H and T is hole at very bottom

Expert:  Joel Swenson replied 9 months ago.

isnt that a T

Customer: replied 9 months ago.
Nope no T
Customer: replied 9 months ago.
Ok found the unit was covered by black lever
Expert:  Joel Swenson replied 9 months ago.

Ok good.

Customer: replied 9 months ago.
It clicked after 30 sec
Customer: replied 9 months ago.
It seems like it doing something how long before it fill with water
Expert:  Joel Swenson replied 9 months ago.

ok you can remove the jumper now and it should finish the harvest and call for water

Customer: replied 9 months ago.
Do we close the door and put the tray in
Expert:  Joel Swenson replied 9 months ago.

it should take a few minutues the arms have to rotate all the way around

Customer: replied 9 months ago.
Or can we see it with the door open
Customer: replied 9 months ago.
No water just keeps moving like it's going into cycles
Expert:  Joel Swenson replied 9 months ago.

no there is no ice to dump so no worries and you can leave door open to see if it puts water in.

Expert:  Joel Swenson replied 9 months ago.

ya the arm has to make a full rotation

Customer: replied 9 months ago.
The arms went around twice and no water
Customer: replied 9 months ago.
The arms stopped
Customer: replied 9 months ago.
Still no water
Expert:  Joel Swenson replied 9 months ago.

ok give it just a few minutes

Customer: replied 9 months ago.
Ok I put the tray back and closed the door
Customer: replied 9 months ago.
If still no water after a few minutes what do I do next?
Customer: replied 9 months ago.
Can I turn on an off the full valve?? Or what should I do?
Expert:  Joel Swenson replied 9 months ago.

If no water still then order and replace the valve:

Refrigerator Water Inlet Valve

Part #: W10498990 - click here

here is a video that shows how - click here

please remember to rate the answer, thanks.

Customer: replied 9 months ago.
I placed my hand on the inlet valve while my wife presses on the water dispenser and I can feel the valve go on
Expert:  Joel Swenson replied 9 months ago.

ok on that unit it has one main valve on the back the feeds water through the filter which is the one you are touching then after the filter there is a dual valve that sends water to the ice maker and the water dispenser, so the dual valve is going to be the one that is bad, I linked the wrong valve sorry for that. One second let me give the right part number.

Customer: replied 9 months ago.
a diagram or video on how to replace because it's hard to get to
Expert:  Joel Swenson replied 9 months ago.

Refrigerator Water Inlet Valve

Part #: W10312696 - click here

here is a video that shows where and how to access that valve its inside the refrigerator - click here

Expert:  Joel Swenson replied 9 months ago.

and here is the parts diagram for it - click here

Customer: replied 9 months ago.
before the valve went out I was having a problem with the ice maker itself not kicking the ice out. The ice extracted would go so far and get stuck but when I put my hand in the and gave it a little push it would continue and drop the ice.
Expert:  Joel Swenson replied 9 months ago.

ya that is gonna be a issue with the ice maker itself you would need to just replace the ice maker itself to fix that.

Customer: replied 9 months ago.
What would be the part number for the ice maker?
Expert:  Joel Swenson replied 9 months ago.

Refrigerator Ice Maker Assembly

Part #: W10377151 - click here

Customer: replied 9 months ago.
would I change the ice maker motor or the whole ice maker?
Expert:  Joel Swenson replied 9 months ago.

I would just replace the entire ice maker its only 43 bucks or so for the entire thing.

Expert:  Joel Swenson replied 9 months ago.

Hi there,
I was just getting back with you, I see the question is still open and I have not heard back from you is there something else I can help you with?

Customer: replied 9 months ago.
No I'll be ordering them both thank you.
Expert:  Joel Swenson replied 9 months ago.

you are welcome please dont forget to rate the answer before you leave today thanks.

Customer: replied 9 months ago.
I put in the inlet Valve like u said and still no water
Customer: replied 9 months ago.
Is there a certain amount of time that I'm suppose to wait
Customer: replied 9 months ago.
I thought that it would automatically start getting water
Customer: replied 9 months ago.
It's going through second cycle and still no water
Customer: replied 9 months ago.
My question isn't resolved?? The same issue still persists
Customer: replied 9 months ago.
Customer: replied 9 months ago.
What do I do now???
Customer: replied 9 months ago.
I installed the inlet valve as the video showed and no water I even did that t and c harvest cycle test and still no water
Customer: replied 9 months ago.
Is there something else that I can do because I feel like im spending money on this service and on parts and getting nowhere
Customer: replied 9 months ago.
Hello?
Customer: replied 9 months ago.
Anybody there??????
Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

If you have replaced the ice maker and the valve and are certain the valve is getting energized, then you likely have no water to the valve. It could be a faulty new valve but that would be very unlikely. Have you been able to verify the valve is getting energized at the end of the harvest cycle?

Customer: replied 9 months ago.
I never changed the ice maker yet I changed the double inlet valve only so far to see if it gets water to the icemaker
Customer: replied 9 months ago.
If it ant getting water to icemaker I figured why waist more money and change the icemaker and it still don't make ice
Customer: replied 9 months ago.
The water side of the freezer works it dispenses water fine just not making ice. No water even getting to the icemaker.
Expert:  Kelly replied 9 months ago.

Is the ice maker sending a signal for the water to fill? Place a jumper in the L and V holes on the ice maker and that should make the water flow, does it?

Customer: replied 9 months ago.
Trying the l and v now
Customer: replied 9 months ago.
I want to make sure I keep you on the chat and not have to wait hours for a response
Customer: replied 9 months ago.
it makes the water flow
Customer: replied 9 months ago.
The ice maker filled up with water when I did that
Expert:  Kelly replied 9 months ago.

Okay, so that confirms valve and wiring are okay, replace the ice maker. Nice job!

Customer: replied 9 months ago.
The ice maker has a sending unit in it to tell the valve when to let the water in correct?
Expert:  Kelly replied 9 months ago.

Yes, there are contacts behind that large white gear in the front.