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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2069
Experience:  Owner at Scott's Appliance Repair
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I am getting ice build up behind the deli crisper. elite

Customer Question

I am getting ice build up behind the deli crisper.
JA: What's the make and model? And can you guesstimate how old it is?
Customer: elite 795.74039.410, serial #408KR00017.
JA: Do you plan on doing the work yourself?
Customer: depends
JA: Anything else we should know to help you best?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Appliance
Expert:  Joel Swenson replied 5 months ago.

Hello, I'm Joel and will be glad to help you today.

That model refrigerator has two evaporators one in the freezer and one in the refrigerator, every 8-12 hours the unit goes into defrost mode to melt ice off the evaporator coils when this does not happen due to a malfunction in the defrost system ice begins to build up on the evaporator which is behind that drawer behind the back panel. The longer this goes on eventually your refrigerator will no longer cool because the fan will not be able to circulate the air properly in the refrigerator compartment. The malfunction could be the defrost heater, the defrost sensor or the defrost thermostat or the main control board a series of test with a meter has to be done in order to find out what part is not working properly. If you have a meter let me know and I can help you troubleshoot it but you will have to take the refrigerator apart on the inside completely so unless you feel comfortable with that I would advise calling out a tech to diagnose it for you.

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Expert:  Joel Swenson replied 5 months ago.

Hi there,
I was just getting back with you, I see the question is still open and I have not heard back from you is there something else I can help you with?

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