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Hi my name is ***** ***** i will be helping you today. I will need a few minutes to gather information on your model.
Yes I am. Have you checked the breaker and power from wall plug?
No i am working on a solution you need to be patient
No I am working to help you I am also handling other troubles so please be patient and we will get your unit working again
Are you sure that is the model# ***** cant seem to pull up the diagram on this. Give me a few more minutes
There are 2 letters after the model number it will be either bb ww ss or one of those i need that it determine correct model
It will be right next to the model #
Is there a silver panel on the back of unit? There isnt a fuse or breaker internally. I cant find the diagram for this model it seems to be a weird model for Ge. But i can still diagnose it without diagram.
Is there a panel on back of unit?
Yes if there is no power but only from the plug in then the board is bad. It controls the power to the unit
Then either the board was installed wrong or it was a bad board because that would be the only thing to cut power except a bad power plug or bad wiring harness but thats a rare thing
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!
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On that model, there is a secondary board mounted in the top of the door (number 195 in the diagram at the link below). It is likely that there is an issue with that board or the wiring harness connection. Do you have a meter to test voltage with?