How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14382
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
21107370
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

My oven will not turn off please help me

Customer Question

My oven will not turn off please help me
Submitted: 10 months ago via ApplianceRepair.Net.
Category: Appliance
Expert:  Appliance Guru replied 10 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

What is the make and model and if this is an electric oven you should just shut the circuit breaker off if it is still heating to stop it. Let me know

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Customer: replied 10 months ago.
Hotpoint
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Appliance Guru replied 10 months ago.

Is it electric or gas and do you have the model number off the unit?

Customer: replied 10 months ago.
Gas
Customer: replied 10 months ago.
Took the knob off
Customer: replied 10 months ago.
What's wrong and how can
I get this off
Expert:  Appliance Guru replied 10 months ago.

OK you should be able to just unplug the oven and it should shut off. If the gas valve is stuck open on the unit you would have to slide it out and shut the gas shut off off behind the unit to shut it off. Unplug it first and see if it stops heating.

Customer: replied 10 months ago.
How do I unplug
Customer: replied 10 months ago.
It's wedged to the wall
Expert:  Appliance Guru replied 10 months ago.

Slide it out and pull the plug or go and shut the breaker off in the basement at the circuit panel

Customer: replied 10 months ago.
I unplugged it
Expert:  Appliance Guru replied 10 months ago.

OK give it a minute and see if it shuts off and let me know.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Customer: replied 10 months ago.
What do you mean slide it out
Expert:  Appliance Guru replied 10 months ago.

You have it unplugged correct?

Customer: replied 10 months ago.
It still seems warm
Do I plug back in
Customer: replied 10 months ago.
it's unplugged
Expert:  Appliance Guru replied 10 months ago.

You can but I would wait a bit to see if it cools down and is not heating for sure.

Customer: replied 10 months ago.
It appears to be cooling down. However if I plug it back in what is going to happen
Customer: replied 10 months ago.
How do I go about shutting the gas valve off
Expert:  Appliance Guru replied 10 months ago.

You can plug it in and see if it starts to heat again, if so the thermostat control is likely bad and you will have to get it replaced and leave it unplugged until you do.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Customer: replied 10 months ago.
It still
Feels warm
Customer: replied 10 months ago.
Hello
Expert:  Appliance Guru replied 10 months ago.

I would leave it unplugged and I believe you will need a new thermostat

Customer: replied 10 months ago.
How' much is that
Expert:  Appliance Guru replied 10 months ago.

It depends on the model, typically 100-150 for that part

Customer: replied 10 months ago.
Is that on the back
Expert:  Appliance Guru replied 10 months ago.

That is where you pulled the knob off....that is the thermostat

Customer: replied 10 months ago.
what's behind the knob is the thermostat
Expert:  Appliance Guru replied 10 months ago.

Yes

Customer: replied 10 months ago.
Sent pic
Expert:  Appliance Guru replied 10 months ago.

Yes that is mechanical thermostat for that oven you would need to get the model number to order the correct one, you may need a tech to install it as you need to be handy to do the job.

Customer: replied 10 months ago.
Can you tell which model this is
Expert:  Appliance Guru replied 10 months ago.

No

Customer: replied 10 months ago.
Where's the model # *****
Expert:  Appliance Guru replied 10 months ago.

It should be on the frame when you open the drawer or door.

Customer: replied 10 months ago.
Is this it?
Expert:  Appliance Guru replied 10 months ago.

No it will say Model or MOD.....then will say TFX25SBX1 or something like that

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Appliance Guru replied 10 months ago.

A phone call costs more to do if you want one you have to select the offer

Customer: replied 10 months ago.
Expert:  Appliance Guru replied 10 months ago.

You have to ACCEPT the OFFER to receive a phone call