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Thank you! In the diagram at the link below, can you remove number 214, the rear panel from the inside of the freezer, to get a look at the coil to see if it is frosted up, please?
You have a leak in the refrigeration system. The refrigerant level is low and the reason for your poor cooling. That repair will require specialized tools and training and a great deal of time. You can expect around $350 + parts to have it professionally repaired. Given the age of the refrigerator, I would strongly encourage you to replace it.
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Nope, that frost pattern is definitely low refrigerant level.