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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We had a power failure when running our normal cycle. When

Customer Question

Hi we had a power failure when running our normal cycle. When power was restored it carried on again then after a while it would not switch off.The display was reading 1.We then decided to open the door to find it appeared to have finished the cycle but the dishes were cold as if it had failed to complete the drying cycle.Have tried to reset but get the same result every timie. Any suggestions please.
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: only for a short time
JA: Do you plan on doing the work yourself?
Customer: I am quite capable
JA: Anything else we should know to help you best?
Customer: Could there be a major problem if your suggestion does npt work.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Appliance
Expert:  Ezekiel replied 4 months ago.

hi I'm Ezekiel I will be helping you with this matter have you tried turning it back on and running a cycle what happens

Expert:  Ezekiel replied 4 months ago.

I will be logging out will return in the am hope to be able to help you then

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