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Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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My Kenmore elite freezer door came off on the left side and

Customer Question

My Kenmore elite freezer door came off on the left side and I can not seem to get the two bars back in. The bottom one that needs to slide under the bar will not go back in place.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: It is a tilt door model number 79579754
JA: Do you plan on doing the work yourself?
Customer: yes and there is a 900 after that.
JA: Anything else we should know to help you best?
Customer: I don't think so. Thank you.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Appliance
Expert:  Ezekiel replied 10 months ago.

hi I'm Ezekiel I will do my best to help you resolve this issue can I get a complete model number to get a view of the complete fridge

Customer: replied 10 months ago.
Expert:  Ezekiel replied 10 months ago.

ok gonna send you a full view of your fridge so u can see how it mounts

Customer: replied 10 months ago.
ok, I know where everything should go by looking at the other side, I just can't seem to get it in place.
Customer: replied 10 months ago.
The top bar is easy, but the bottom one I cannot get to slide under the metal piece it is suppose to.
Customer: replied 10 months ago.
I have never done this, where are you sending the picture?
Expert:  Ezekiel replied 10 months ago.

this is it

Customer: replied 10 months ago.
I don't know if I made it clear, but it came apart where it tilts to open.
Expert:  Ezekiel replied 10 months ago.

yes you did

Customer: replied 10 months ago.
It is some where near 249D and it does not show that all apart.
Expert:  Ezekiel replied 10 months ago.

the lower hinge falls in position then the upper lock slides in place everything must be flush for the upper bar to slide in place

Expert:  Ezekiel replied 10 months ago.

I was trying to find a video to show you how its goes on

Customer: replied 10 months ago.
I have taken off the bracket to the door to try to insert it at a better angle, then I would just have to screw it back on. Is there a trick to getting that bottom hook under the bar?
Expert:  Ezekiel replied 10 months ago.

no trick at all its all about the angle and applying pressure

Customer: replied 10 months ago.
I have also removed the white plastic to be able to get a better view. Does the mechanism need to be in the locked or nontilt mode to be inserted or is it fine in tilt mode?
Customer: replied 10 months ago.
Are you still with me?
Expert:  Ezekiel replied 10 months ago.

yes

Expert:  Ezekiel replied 10 months ago.

non tilt mode which will lock it in place

Expert:  Ezekiel replied 10 months ago.

how is it going

Expert:  Ezekiel replied 10 months ago.

hi I hope you were able to get the door and hinges back on please rate me high as that's how the site pays me thanks should you need further help I will be back on in the a.m