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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74250
Experience:  9+ years being an appliance technician with factory training.
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Water leaking on top of vegetable crisper : Hotpoint model#

Customer Question

water leaking on top of vegetable crisper
JA: What's the make and model of your machine? And can you guesstimate how old it is?
Customer: Hotpoint model# *****
JA: Do you plan on doing the work yourself?
Customer: YES
JA: Anything else we should know to help you best?
Customer: what I need to fix it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Appliance
Expert:  Tyler Z. replied 5 months ago.

Hello, and thank you for using this service. I'll be helping you with your problem today.

This is a very common issue and it means that your defrost drain line has frozen over and will need to be thawed out. This often times happens for no reason at all and is just random. You will need to remove everything out of your freezer and remove the back panel inside the freezer. Use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly.

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