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Good afternoon. My name is ***** ***** I'll be assisting you with your oven today. Loc means that your control panel is locked. Look for a padlock symbol or writing on your control panel that says control lock. There is a button you'll need to press and hold for 5 seconds to unlock the control panel. If you can't locate the button then try one button at a time and press and hold it for 5 seconds. One of them should unlock the control panel. Other than that if the control panel doesn't unlock, send me your model number and I can look up exactly which button needs to be pressed to unlock the control panel. The model should be located on a sticker around the front frame of the oven and seen if you open the door or remove the drawer below the door if there is one.
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