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Hello, I'm Joel and will be glad to help you today.
Please provide me with the model number of the unit you are needing help with so that I can give you model specific information on that as soon as I get that information I will get your answer prepared as soon as possible. Thank you for your patience.
Thank you for that give me just a few minutes to prepare your answer.
That model number should have one more letter at the end if not give me the first letter or digit of the serial number, its important because there are about 17 models that have that model number and the boards on them are different depending on the last letter
Hi there was just checking back with you since I have not heard back where you able to locate the full model number?