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Hello, I'm Joel and will be glad to help you today.
Please provide me with the model number of the unit you are needing help with so that I can give you model specific information on that as soon as I get that information I will get your answer prepared as soon as possible. Thank you for your patience.
If you can raise the lid on the washer its located on the back frame of the washer under the lid. Here is a image of possible model number locations, it will be on a tag that has the serial number and the model number. Click here for image
ok thanks for that give me a few minutes.
ok we are going to need to put the unit into service diagnostics mode to see what error the unit is giving. First enter the service mode by following the instructions below:
click here for instructions
Once service mode is entered then pull the fault codes by doing the following. Note the first fault code is the only one needed:
Fault/error codes are displayed by alternating the state of the Status LED’s and display (if display exists) in one-second intervals. So you will need to tell me what leds are lit up sp I can determine what the fault code is, thanks.