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Ask Ezekiel Your Own Question
Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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Ice maker KUIA15NRHS7. Not making ice. Evaporator plate not

Customer Question

Ice maker KUIA15NRHS7. Not making ice. Evaporator plate not cooling. Already checked Thermistors, water valves, compressor with multimeter and all are good. Is only other option the control board??
Submitted: 1 year ago.
Category: Appliance
Expert:  Ezekiel replied 1 year ago.

hi I'm Ezekiel ill be helping you resolve this matter how are you doing this evening

Customer: replied 1 year ago.
I'm frustrated, but good! You?
Expert:  Ezekiel replied 1 year ago.

I'm good thanks for asking and yes it can be frustrating so you have checked everything is the compressor running

Expert:  Ezekiel replied 1 year ago.

or is the unit completely dead

Customer: replied 1 year ago.
I am 80% sure that the compressor is running. I know that sounds stupid, but it is hard to tell!
I did check the ohms, and it seems right!
Expert:  Ezekiel replied 1 year ago.

so the unit is completely dead

Customer: replied 1 year ago.
The condenser fan works.
I put my hand on compressor and can feel it vibrating....unless the other things are
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Ezekiel replied 1 year ago.

ok so the light inside turns on the water is pumping inside and flowing over the plate but not cooling is this correct

Customer: replied 1 year ago.
making it vibrate
Customer: replied 1 year ago.
Expert:  Ezekiel replied 1 year ago.

when the compressor turns on you can hear it and feel the good vibration if you don't feel that then I would replace the relay overload on the compressor

Expert:  Ezekiel replied 1 year ago.

the fan motor is strong and can drown the compressor noise

Customer: replied 1 year ago.
Replaced both relay and overload switches
Customer: replied 1 year ago.
you think I would know 100% if compressor was running?
Expert:  Ezekiel replied 1 year ago.

it turns on with the fan motor and in front at the bottom behind the plastic cover you can touch the condenser on the sides and if you feel warm then the compressor is running

Customer: replied 1 year ago.
Ok, great! I will have to check that. I won't be home until tomorrow evening. Can we leave this open until then?
Expert:  Ezekiel replied 1 year ago.

yes when your ready send me a reply and I will receive an alert and we can pick up then

Customer: replied 1 year ago.
Thank you!!
Expert:  Ezekiel replied 1 year ago.

your welcome goodnight