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Ask Ezekiel Your Own Question
Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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Ice maker KUIA15NRHS7. Not making ice. Evaporator plate not

Customer Question

Ice maker KUIA15NRHS7. Not making ice. Evaporator plate not cooling. Already checked Thermistors, water valves, compressor with multimeter and all are good. Is only other option the control board??
Submitted: 10 months ago.
Category: Appliance
Expert:  Ezekiel replied 10 months ago.

hi I'm Ezekiel ill be helping you resolve this matter how are you doing this evening

Customer: replied 10 months ago.
I'm frustrated, but good! You?
Expert:  Ezekiel replied 10 months ago.

I'm good thanks for asking and yes it can be frustrating so you have checked everything is the compressor running

Expert:  Ezekiel replied 10 months ago.

or is the unit completely dead

Customer: replied 10 months ago.
I am 80% sure that the compressor is running. I know that sounds stupid, but it is hard to tell!
I did check the ohms, and it seems right!
Expert:  Ezekiel replied 10 months ago.

so the unit is completely dead

Customer: replied 10 months ago.
The condenser fan works.
I put my hand on compressor and can feel it vibrating....unless the other things are
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Ezekiel replied 10 months ago.

ok so the light inside turns on the water is pumping inside and flowing over the plate but not cooling is this correct

Customer: replied 10 months ago.
making it vibrate
Customer: replied 10 months ago.
Expert:  Ezekiel replied 10 months ago.

when the compressor turns on you can hear it and feel the good vibration if you don't feel that then I would replace the relay overload on the compressor

Expert:  Ezekiel replied 10 months ago.

the fan motor is strong and can drown the compressor noise

Customer: replied 10 months ago.
Replaced both relay and overload switches
Customer: replied 10 months ago.
you think I would know 100% if compressor was running?
Expert:  Ezekiel replied 10 months ago.

it turns on with the fan motor and in front at the bottom behind the plastic cover you can touch the condenser on the sides and if you feel warm then the compressor is running

Customer: replied 10 months ago.
Ok, great! I will have to check that. I won't be home until tomorrow evening. Can we leave this open until then?
Expert:  Ezekiel replied 10 months ago.

yes when your ready send me a reply and I will receive an alert and we can pick up then

Customer: replied 10 months ago.
Thank you!!
Expert:  Ezekiel replied 10 months ago.

your welcome goodnight