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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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We have a 2015 side by side Samsung refrigerator with the

Customer Question

Hello,
We have a 2015 side by side Samsung refrigerator with the ice maker in the door. Recently changed the filter and reset the system. It made ice for a few days and then quit. The shut off valve is open and the water dispenser works. The ice maker is set to cubed and the ice maker bucket is properly in place. Still no ice.
Eric
Submitted: 9 months ago.
Category: Appliance
Expert:  bonzaco replied 9 months ago.

Hi my name is ***** ***** would you kindly let me have the model number of you Samsung please.

Customer: replied 9 months ago.
RS25H5111SR/AA
Expert:  bonzaco replied 9 months ago.

Did you carry out a reset of the ice maker as well as a system reset?

Customer: replied 9 months ago.
My phone is still in working order. Please call(###) ###-####
Customer: replied 9 months ago.
Contacted Samsung free service advice line, spoke to a technician who knew exactly what to do, problem resolved. Please delete my charge account info from your files.
Thank You,
Eric

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