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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My fridge and freezer are not cooling. I had noticed last

Customer Question

hello, my fridge and freezer are not cooling. I had noticed last week that the freezer was running nonstop, so I cleaned the fan the best I could.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Hotpoint HSS251FMD CC and it is probably about 13-15 years old.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: not that I can think of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Appliance
Expert:  bonzaco replied 11 months ago.

Good day my name is ***** ***** Can you tell me if the compressor is still running constantly? Secondly if you put your hand on it is it hot or just luke warm and what refrigerant is it using?