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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14000
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Refriderator

Customer Question

Refriderator
Submitted: 5 months ago.
Category: Appliance
Expert:  Appliance Guru replied 5 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset. I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. I just picked up your question now. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly I am not paid anything until you rate my service good using the STAR RATING LINK at the top of your page, the money is paid to the site not me directly.

What is the make, model and issue?

Customer: replied 5 months ago.
GE model gfss6kkyass
Expert:  Appliance Guru replied 5 months ago.

Ok great what is the problem with it?

Customer: replied 5 months ago.
Unable to adjust temperature. It keeps resetting to a higher temperature
Expert:  Appliance Guru replied 5 months ago.

Ok it will go back to the actual temps, so it sounds like it may not be cooling correctly, what are the temps it is displaying?

Customer: replied 5 months ago.
Minus 2 degrees F for the freezer and 63 degrees for the refrigerator. It should be minus 2 and plus 38 respectively
Expert:  Appliance Guru replied 5 months ago.

Yes this sounds like you may have a defrost issue, if you look at the back panel inside the freezer do you see any frosting at all?

Customer: replied 5 months ago.
No frosting observed
Expert:  Appliance Guru replied 5 months ago.

OK your refrigerator evaporator is likely not defrosting, there is a evaporator in the refrigerator section. If that is not cooling or frosted up air flow will not flow properly and everything in the refrigerator will get warm. If you are handy you can remove the panel and check it. If it is frosted up or the fan is not working the unit will be 63 degrees.

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All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Customer: replied 5 months ago.
The freezer is staying at minus 2 and the refrid temp is presently at 55 and falling. The situation may be OK
Expert:  Appliance Guru replied 5 months ago.

Yes maybe the door was left ajar, it sounds like it is cooling again!

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Customer: replied 5 months ago.
There was no issue with the doors. Kindly confirm that my final cost is $5.00
Expert:  Appliance Guru replied 5 months ago.

Yes whatever you agreed to pay is what you would be charged

Expert:  Appliance Guru replied 5 months ago.

Hi there,

I was just touching base with you because I have not heard back from you and the question is still open and unrated, if there is something else I can help you with follow up questions are free and can still be handled even after you rate the service thanks.

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