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Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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We have the side by side refrigerator/freezer and I just

Customer Question

We have the side by side refrigerator/freezer and I just learned that the freezer is not working correctly. Frozen products are thawing, especially ice cream, which is runny.
Can you help me ?
Submitted: 5 months ago.
Category: Appliance
Expert:  Ezekiel replied 5 months ago.

hi I'm Ezekiel ill be helping you resolve this problem

Expert:  Ezekiel replied 5 months ago.

it sounds like your compressor may have shut off possibly due to a bad relay overload,

Expert:  Ezekiel replied 5 months ago.

can I get a model number please also from behind the fridge do u still have that bottom cover removed

Customer: replied 5 months ago.
I did not remove the cover
Customer: replied 5 months ago.
Model number: RF267AARS/XAA
Expert:  Ezekiel replied 5 months ago.

hi do u hear a fan running in the freezer

Expert:  Ezekiel replied 5 months ago.

hi can u open the washer and close the lid slowly listen it should make a click sound

Customer: replied 5 months ago.
I do not hear the fan running
Expert:  Ezekiel replied 5 months ago.

if that fan in the freezer is not running things will begin to thaw but as long as the compressor is running that side will cool. that fan will need replacing to get the freezer up and going again

Customer: replied 5 months ago.
I need to get it fixed
Expert:  Ezekiel replied 5 months ago.

if I can get the city and state I can get you a lead on a service company

Customer: replied 5 months ago.
Mason, OH
Expert:  Ezekiel replied 5 months ago.

ok one second

Expert:  Ezekiel replied 5 months ago.

Rippe Brothers Appliance Repair

rippebrothers.com

1

***** Mason, OH 45040(###) ###-####/p>
Expert:  Ezekiel replied 5 months ago.

please rate me as that's how I get paid thanks good luck

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