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hi I'm Ezekiel ill be assisting you with this matter
press and hold the grey button in for 3 to 5 seconds that should release the lock
can you unplug the machine for about 3 min to reset the board then press to cancel the cycle
this is the lid switch this is the problem you are having replace it to fix your issue if you need a service company please let me know what city and state your in and I wil find you an appliance repair company that can help you.
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