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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Just since yesterday : our stand-alone upright freezer

Customer Question

hi pearl!
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: just since yesterday
JA: Do you plan on doing the work yourself?
Customer: our stand-alone upright freezer leaked A LOT of water sometime yesterday. it has since stopped leaking. not planning 2 do work ourselves
JA: What's the make and model? And have you checked the settings recently?
Customer: Frigidaire - don't know model. it's not very new. settings were checked last nite.
JA: Huh?
Customer: what part didn't u get?
JA: Anything else we should know to help you best?
Customer: yes - it never stopped working (keeping food frozen) even while leaking. the leaking has stopped now.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Appliance
Expert:  Tyler Z. replied 6 months ago.

Good morning, My name is ***** ***** I'll be helping you with your freezer today. If you open the freezer door and look at the floor inside the freezer, is there a layer of ice along the bottom of the freezer floor?

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