JA: I'll do all I can to help. How long have you been dealing with this?
Customer: just since yesterday
JA: Do you plan on doing the work yourself?
Customer: our stand-alone upright freezer
leaked A LOT of water sometime yesterday. it has since stopped leaking. not planning 2 do work ourselves
JA: What's the make and model? And have you checked the settings recently?
Customer: Frigidaire - don't know model. it's not very new. settings were checked last nite.
Customer: what part didn't u get?
JA: Anything else we should know to help you best?
Customer: yes - it never stopped working (keeping food frozen) even while leaking. the leaking has stopped now.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.