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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I have a Kenmore Elite side by side refrigerator with ice

Customer Question

I have a Kenmore Elite side by side refrigerator with ice and water in the freezer door.
The ice maker has stopped producing ice.
I have looked at a manual online and tried to solve the problem to no avail.
Help
106.44322400 model
Submitted: 7 months ago.
Category: Appliance
Expert:  applianceman25 replied 7 months ago.

Hi my name is ***** ***** see if we can figure out what is going on with that icemaker. First question is are you still getting water out of the door?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Are you still there?
Expert:  applianceman25 replied 7 months ago.

Ok so if I can get you to open the freezer door and there is a flap on the side wall where the ice bucket is we need to hold that down and not block the light from left to right and we should get a certain number of blinks on the board on the side.

Customer: replied 7 months ago.
Ok--will wait for your call
Expert:  applianceman25 replied 7 months ago.

Sorry for some reason it did not take when I accepted the phone call request

Customer: replied 7 months ago.
I updated the credit and password *****
Expert:  applianceman25 replied 7 months ago.

ok you will need to send the request again

Expert:  Appliance Tech Dave replied 7 months ago.

Hello, this is Dave and I'm happy to help you. We can do this by chat. Is the red LED on the right side blinking?

Expert:  Appliance Tech Dave replied 7 months ago.

The light should be blinking when the door is open and optics are blocked. When you press down on the emitter flap on the left the light should go on solid. What happens?

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