How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, restaurant equipment technician
Category: Appliance
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Our fridge side is beeping and saying temp but the freezer

Customer Question

Our fridge side is beeping and saying Hi temp but the freezer side seems fine. We woke up to it like this. Not sure what to do.
Submitted: 11 months ago.
Category: Appliance
Expert:  John replied 11 months ago.

Will you please send me the model number, so I can find the information I need to assist you? Thank you.

Customer: replied 11 months ago.
Expert:  John replied 11 months ago.

Thank you. Is the air fan running? Is the fridge keeping items cool?

Customer: replied 11 months ago.
there is some cool air coming out in back of fridge but items in it are sweating and it keeps beeping saying HI temp
Expert:  John replied 11 months ago.

The heat sensing thermistor has failed, and needs to be replaced. Its part number is(###) ###-#### ***** its price is $27.90. You can buy it at, where there's a instruction video available.

Using the expert's rating scale, found at the top of your screen, please click the star that expresses your satisfaction with my response. I'm not paid, until you rate my service. Thank you for choosing JustAnswer.

Customer: replied 11 months ago.
I had entered my info into that site and it says it can be one of several causes. Why do you think it is this particular one?
Expert:  John replied 11 months ago.

Cool air is entering the fridge compartment, but the heat sensor is not sending the proper signal to the control board.

Related Appliance Questions